First, we want to say thank you so much for continuing to support us and the other small businesses in your community. Every order means the world to us, especially in such uncertain times. We love you!
In response to the COVID-19 pandemic, we've had to adjust how we do business to ensure the safety of our staff, customers, and vulnerable members of the community.
As of March 18, both our Herne Hill and Crystal Palace shops are closed. They will remain so until it is safe to reopen. We can't begin to tell you how much we'll miss visiting with you and seeing your smiling faces. But we'll see each other again, and we can't wait for that day.
We are still processing online orders. So, thank you for ordering! We will be processing orders a a few times a week and will adjust according to volume. If you need something urgently, please contact us, and we can do our best to accommodate.
We are offering free shipping to all of our UK customers. We are still offering shipping through Royal Mail and DPD. Please note that orders may take a bit longer than usual as we expect postal service will be reduced. We will be fulfilling orders a few times a week, with staff who are local to the Herne Hill store where we are collecting stock. Our trips outside are limited in order to keep our staff and community safe. Thank you for your understanding.
As we are no longer in the studio, returns should not be posted there. If you wish to make a return, please email us and we can provide you with a shipping address.
Offering free repairs is something we love doing. We want to ensure your clothes last as long as possible and aren't left for the landfill. If you have a knitwear repair, please contact us and we can arrange a time to video chat and teach you how to fix it yourself. We'll also be offering tutorials on our Instagram in the coming weeks, so stay tuned if you want to learn a new skill!
Our team is now working from home, so the best way to contact us is via email at email@example.com. If you need to speak to us on the phone, let us know in an email and we can arrange a good time to chat.
Stay in Touch
Even if we're not all physically together right now, it's important for us to stick together. Community is everything at times like this, and we want to make sure you know you're a part of the Lowie community. We'll keep you updated with what we're up to here on our website and more frequently on Instagram. Please reach out if you're feeling lonely and want to chat. We all will definitely be missing consistent daily interactions with you.