First, we want to say thank you so much for continuing to support us and the other small businesses in your community. All of your online orders over the past few months have made it possible for us to keep afloat. It means the world to us.
In response to the COVID-19 pandemic, we've had to adjust how we do business to ensure the safety of our staff, customers, and vulnerable members of the community.
As of June 15, both our Herne Hill and Crystal Palace shops have reopened. We are operating at slightly reduced hours. Our Herne Hill shop is open Tuesday-Thursday 11-4 and Friday-Sunday 10-5. Our Crystal Palace shop is open Tuesday-Thursday 11-4 and Friday, Saturday 10-5.
For the safety of our staff and customers, you will notice a few changes to how our stores are operating.
First, we ask that you sanitize your hands upon entry.
Please maintain social distancing. If the shop is busy, you may be asked to wait outside for a few moments, but this is just for your safety, so please be patient with us.
At present, we are only accepting card payments.
If you'd like to try on a piece of clothing, we ask that you wear a mask. We have masks available for you to use if you don't already have one. After try-ons any clothing that you don't take home with you will be quarantined and steamed for the safety of everyone.
We are processing online orders as normal. However, there may be a slight delay in orders that need to be fulfilled from the Crystal Palace shop. If you have any questions regarding timing of your order, just contact us.
If you are collecting an order from one of our shops, please wait until you recieve an email confirming that your order if available for collection. If you are uncertain if you have recieved an email or not, feel free to give the shop you're picking up from a call. Crystal Palace 020 8771 3527 & Herne Hill 020 7733 0040
Our returns policy is the same as before. In store returns of full priced items are eligible for a full refund up to 7 days after purchase, and full priced and sale items are eligible for exchange or store credit for up to 14 days after purchase.
For online returns, we must be notified within 7 days via email or phone in order to issue a refund.
Offering free repairs is something we love doing. We want to ensure your clothes last as long as possible and aren't left for the landfill. However, due to health concerns, we are unable to take repairs in store at this time. But we'd still love for you to fix your clothes. So, contact us via email firstname.lastname@example.org with an image and explanation of what needs to be fixed, and we can walk you through the steps and help you fix your garment yourself. If you need a spare button or yarn for your Lowie garment, we can arrange to post that to you.
Our studio is open again, so it's best to contact us there. You can send an email to email@example.com or firstname.lastname@example.org. Or give us a ring at 020 7737 3310.
Thank you again for your continued support. We hope to see you soon!